The best way to avoid being ripped off by auto repair services and mechanics
is to be prepared. A strong knowledge of how your automobile works and how to identify
common problems is a good start, and can make all the difference. It's also important to know how
to select a good mechanic, the kinds of questions to ask, and your consumer
rights.
According to the Federal Trade Commission (FTC), the American Automobile
Association (AAA), and the National Association of Attorneys General
(NAAG), this kind of information about your automobile may help you
keep a lid on mechanical mistakes.
Choosing an Auto Mechanic:
• Look for auto repair shops that display certifications - like a seal of Automotive
Service Excellence. This Certification indicates that some or all of the
auto mechanics meet basic standards of knowledge and competence in specific
technical areas. Make sure the certifications are current, but remember
that certification alone is no guarantee of good or honest auto repair work.
• Ask if the auto mechanic or repair shop has experience working on the same make
or model vehicle that intend to bring in.
Choosing an Auto Repair Shop:
• Ask for recommendations from friends, family, and other people you trust. Look for an auto repair shop before you need one to avoid being rushed into a last-minute decision.
• Shop around for an auto repair shop by telephone for the best deal, and compare warranties on repairs.
• Ask to see current licenses if local law requires auto repair shops to be licensed or registered.
• Make sure the auto repair shop will honor your vehicle's warranty.
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